Choosing a tradesman is an important decision. We have tried to put together a list of the main points to consider before you pick someone. It also serves as a reminder of points you need to agree on before they start the work.

Don't be pressurised into having unnecessary work done and beware of 'special offers' which you'll get only if you sign up for them immediately.

Don't pick the first person that you see advertised.
Find out some background or previous encounters. Have you, your friends or family used a company that proved to be reliable on previous jobs?

Do find out whether the contractor is a member of a trade association that may give extra security should a dispute arise. Contact the relevant trade association to find a member in your area.

Ask for references or to see examples of work that the contractor has carried before.
Do ensure the contractor is established, visit their premisies. Be wary if only a telephone number is supplied.

Do invite at least three contractors to quote for the work that needs doing and always check whether or not the quote includes VAT.

Unlike estimates, quotes are binding. Check if they're only valid for a specific length of time. If not they'll be valid for a reasonable time. Don't take too long to begin deciding whether or not to accept.

Ensure all tradesmen know exactly what work is to be done, what preparatory work is to be included, when the work should begin and how long it should take, and that the site should be left clean and tidy with all rubbish removed.

Everything agreed upon should be detailed in the quotation so that both you and the tradesman know exactly what's expected of each other.
Check that all items are covered on this, including any materials/make of product you specifically requested to be installed.

The contractor should have insurance which covers damage to your property and your neighbours. Check this. Also, ensure that either the contractor's or your own insurance covers death and personal injury.

Ask each tradesman who gives you a quote about guarantees, particularly any which are insurance-backed.

The content supplied on this page is based on the law applying on 1 January 2005. Please consult your own lawyer for further information regarding your rights.